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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact customer support.

  • Personal details (name, email, phone, shipping/billing address)
  • Payment information (processed securely via encrypted channels)
  • Order history and preferences
  • Communications with our support team

We also automatically collect certain information when you visit our site:

  • Device and browser information
  • IP address and location data
  • Pages viewed and interaction patterns

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and tracking
  • Provide customer support
  • Improve our website and product offerings
  • Send promotional emails (you can opt out anytime)
  • Prevent fraud and ensure site security

3. Information Sharing

We do not sell your personal information. We only share data with trusted partners who help us operate our business:

  • Shipping carriers (UPS, FedEx, DHL)
  • Payment processors (Stripe, PayPal)
  • Analytics providers (Google Analytics)
  • Email service providers (Klaviyo)

All partners are contractually obligated to protect your data and use it only for the services they provide to us.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your cart and login status
  • Analyze site performance
  • Personalize your shopping experience
  • Show relevant ads on other sites

You can manage cookie preferences in your browser settings. Learn more in our Cookie Policy.

5. Your Rights & Choices

You have the right to:

  • Access or download your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing emails
  • Disable non-essential cookies

To exercise these rights, email us at privacy@skinceuticels.com or use your account settings.

6. Data Security

We use industry-standard encryption (SSL/TLS) to protect your data in transit. Payment information is never stored on our servers.

Our systems are regularly audited and monitored for security threats.

7. Children's Privacy

Our site is not intended for children under 13. We do not knowingly collect data from children.

8. International Data Transfers

Your data may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place.

9. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or site notice.

10. Contact Us

For privacy questions or requests:

Email: privacy@skinceuticels.com
Mail: SkinCeuticels Privacy Office, 123 Beauty Blvd, New York, NY 10001

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