How do I track my order?
Once your order ships, you’ll receive an email with tracking information. You can also check your order status in your
account under "Orders".
Can I cancel or modify my order?
If your order hasn’t shipped, contact us immediately at
support@skinceuticels.com or call 1-800-771-9499. Once shipped, you’ll need to return it.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50 within the US. International shipping rates vary.
How long does shipping take?
Standard: 3–7 business days
Express: 1–3 business days
International: 7–14 business days
Do you ship internationally?
Yes! We ship to over 50 countries. Duties and taxes may apply. See our
shipping policy for details.
What is your return policy?
We offer a 30-day return policy on unopened, unused products in original packaging. Contact us to initiate a return.
How do I return a product?
Log into your account, go to "Orders", select the item, and click "Return". We’ll email you a prepaid label.
Are your products tested on animals?
No. We are 100% cruelty-free and never test on animals.
How do I know which products are right for me?
How do I reset my password?
Click "Forgot Password" on the login page. We’ll send a reset link to your email.
How do I update my shipping address?
